Privacy Policy



Logistical Support Services Limited is a company registered in England and Wales under company number 03444501. Our registered office is at 27 Lower Chapel Lane, Frampton Cotterell, Bristol, BS36 2RL, United Kingdom. Logistical Support Services Limited will be referred to in this policy as “We”, “Us” or “Our”.

Our data protection and privacy measures are governed by the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time.

If you have any concerns regarding our use of your personal data that you consider is not addressed adequately in this policy, you can contact our Data Protection Officer via our website, or at the above address.


Scope & Purpose

Maintaining the security of your data is a priority to us and we remain committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. In order to remain transparent as to the reasons behind the treatment of your data, this policy covers the below key areas: 

     1.  How we use your data;

     2.  What personal data we collect;

     3.  How we protect your data;

     4.  What you can do to help protect your data;

     5.  Your rights concerning Us holding your personal data;

     6.  The legal basis for us holding and processing your personal data;

     7.  Our cookie policy;

     8.  Copyright and reproduction of our Website material; and

     9.  Disclaimer.


1. How we use your data

In general, we may use your personal data for the following purposes:

     ♤ to provide goods and services to you;

     ♤ to manage any accounts that you hold with us;

     ♤ to verify your identity;

     ♤ for crime and fraud prevention, detection and related purposes;

     ♤ to enable us to manage customer service interactions with you; and

     ♤ where we have a legal right or duty to use or disclose your information. For example, this includes but not limited to an investigation by a public authority or in support of a legal dispute.

At times, we may share your data with third parties, such as service providers and suppliers for the following reasons: 

     ♤ in order to make certain services available to you, we may need to share your personal data with some of our service partners; and

     ♤ we will only allow our service providers to handle your personal data when we have confirmation that they apply appropriate data protection and security controls to your data. Any data will be transmitted for the provision of  services to us and to you, and for no other purposes.

Aside from service providers and suppliers, we will not disclose your personal data to any third party with exceptions applying to governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers, where we are required:

     ♤ to comply with our legal obligations;

     ♤ to exercise our legal rights (such as court cases);

     ♤ for the prevention, detection, investigation of crime or prosecution of offenders; and

     ♤ or the protection of our employees and customers.

We will never sell customer's data to other organisations for marketing purposes.

We will not retain your data for longer than necessary for the purposes set out in this privacy policy. Different retention periods apply for different types of data.

Due to the international scope of our services, on occasion, we may need to transfer your information out of the European Economic Area (EEA). Such countries may have different standards and controls on how your information is used and protected, standards which may not be as strict as those in place in the EEA.

If we transfer your information, we will ensure that any organisation which receives your information has appropriate safeguards in place to protect your information.


2. What personal data we collect

We may collect the following information about you:

     ♤ your name, age/date of birth and gender;

     ♤ your contact details: postal address(es) including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

     ♤ purchases and orders made by you;

     ♤ your on-line browsing activities on our website;

     ♤ your communication and marketing preferences;

     ♤ your interests, preferences, feedback and survey responses;

     ♤ your location;

     ♤ your correspondence and communications with Us; and

     ♤ other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website is not intended for children and we do not knowingly collect data relating to children.


3. How we protect your data

We are committed to keeping your personal data safe and secure.

Our security measures include, but not limited to the following:

     ♤ the encryption of data;

     ♤ physical and digital security controls which protects our IT infrastructure from an external attack and unauthorised access; and

     ♤ internal policies outlining our approach to data security and training for employees.


4. How you can help to protect your own data

We will never seek confirmation of any bank account or credit card details via an email. If you receive an email claiming to be from us, requesting for you to do so, please ignore this and do not respond. Any changes to bank account or credit card details should follow through formal channels of communication where direct confirmation will be sought.

If you are using a computer device in a public location, we always recommend that you ensure all browsers or active sessions are closed appropriately, with the user logging out on each occasion. Where possible, please use a secured network. 


5. Your rights concerning us holding your personal data

You have the following rights to:

     ♤ ask us what personal data we hold about you at any time;

     ♤ ask us to update, complete or correct any out-of-date or incorrect personal data that we hold about you, free of charge;

     ♤ ask us to erase or restrict our use of your information;

     ♤ ask us to provide your information to you in a common electronic format and have that information transmitted directly to another organisation (data portability), again free of charge; and

     ♤ opt-out of any marketing communications that we may send to you.

If you wish to exercise any of the above rights, please contact us using the contact details set out in this website or at our registered office detailed above.


6. The legal basis for us holding and processing your personal data

We collect and use our customers’ personal data because is it necessary for:

     a) The pursuit of our legitimate business interests, including;

     ♤ selling and supplying goods and services to our customers; 

     ♤ protecting customers, employees and other individuals and maintaining their safety, health and welfare;

     ♤ promoting, marketing and advertising Our products and services;

     ♤ understanding our customers’ behaviour, activities, preferences, and needs;

     ♤ improving existing products and services and developing new products and services;

     ♤ complying with our legal and regulatory obligations;

     ♤ preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

     ♤ handling customer contacts, queries, complaints or disputes;

     ♤ managing insurance claims by customers;

     ♤ protecting us, our employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;

     ♤ effectively handling any legal claims or regulatory enforcement actions taken against us; and

     ♤ fulfilling our duties to our customers, colleagues, shareholders and other stakeholders;

     b) the purposes of complying with our duties and exercising Our rights under a contract for the sale of goods to a customer;

     c) or complying with our legal obligations.

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email, or text message.

All of our customers have the right to withdraw consent at any time.

Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.


7. Cookie Policy

Our website uses cookies to distinguish you from other users of the website, recognising and counting the total number of visitors and to analyse how visitors move around the website when they are using it.

This information enables us to improve our services and to provide visitors with a good experience when browsing our website. For example, cookies will allow us to understand which areas of the website are of particular interest and ensuring that visitors are always able to find what they are looking for.

The cookies we use do not allow us to identify you personally. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

If you do not wish to accept cookies you are able to decline them by altering the settings in your browser. If you do choose to block all cookies (including essential cookies) using your browser’s settings, you may not be able to access all or parts of our website.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.


8. Copyright and Reproduction of our Website Materials

Unless otherwise stated, the contents of our website are © Logistical Support Services Limited. Except as provided below, reproduction of part or all of the contents in any form is prohibited. By using the website, you are agreeing to these terms of use. If you do not agree, please do not use the website. 

You may print or download to a local hard disk extracts from these pages for your personal use only. You may recopy printed or downloaded extracts to individual third parties for their personal use only.

You may not incorporate extracts from this website in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no extract from our website may be distributed or copied for any commercial purpose.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. No part of our website may be reproduced on or transmitted to or stored in any other website or form of electronic retrieval system.

Our website contains public sector information licensed under the Open Government Licence v3.0 UK MOD © Crown copyright. 


9. Disclaimer

We make no warranties, representations or assurances, express or implied, about any of the content of our website. This  includes without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content, nor for any errors or admissions.

We accept no liability that may arise from using or downloading information from our website, nor make any assurances that any files or other data you download from the site will be free of viruses, contamination or other destructive features.

All information and content provided on the website is subject to change without notice.